Shipping & Returns

Shipments:

  • Shipments through the NACEX agency
  • Shipments to the peninsula in 24 / 48h 4.999€
  • Shipments to the Balearic Islands in 48 / 96h 8.000€
  • Shipments to the Canary Islands in 48 / 96h 14.000€
  • Free shipping for orders over 45€

Returns & Exchanges:

  • Couriers generally do not contact by phone to advise prior to delivery.
  • In returns, the amount of the shipment will not be reimbursed, since the service is performed in the same way, whether or not the product is returned.
  • In the event that it is a refund of an order that has not yet left our warehouse, the full amount of the shipment will be refunded.
  • Depending on the area, the estimated delivery date will be between two days and a maximum of four, except on weekends since no deliveries are made.
  • You have a period of 15 days for changes or returns from the moment you receive your Autenti. You can contact us through authenti@pentashoes.com
  • To make an exchange / return, the customer will be responsible, providing us with the address. The sandals must be in perfect condition, just as they are received.
  • The refund of the money will be made approximately in about 15 business days.
  • Changes for another color or model are considered a new order. First you must make the return of Autenti and then make the new purchase.
  • These rates are only for the Peninsula and the Balearic Islands. In the event that your region or country has customs, the costs generated there will be paid by the customer who receives the order.
  • If for any reason when preparing the order we notify that the existence of a unit already purchased is missing, the customer will be offered the possibility of exchanging it for another model of the same value or the money will be refunded.